Builds the listing from the scan.
Turns the LiDAR walkthrough into a floor plan and a 3D model she knows well enough to talk about.
Pennyby RentonomyRentonomy’s AI property manager: built into every workflow, working for residents and owners at the same time.
Not a chatbot.
An operator.
A chatbot answers and hands the work back. Software logs the task and waits for you. Penny takes it: she shows the unit, diagnoses the repair, books the pro, chases the invoice, tells the resident, verifies the result, and writes it all down — inside the limits you set.
She is not one feature She is in every workflow, on every surface, for both sides of the lease.
What it looks like when the operator is inside the platform rather than bolted onto it.
One operator, every workflow
She is not a feature. She is the staff.
Most AI in property management software is a box in the corner of one screen that helps you do the work. Penny does the work. She runs the whole lifecycle — the listing, the lease, the resident, the repair, the money, the renewal — and her memory keeps the latest verified context for every resident, unit, and property, so each job starts smarter than the last.
Answers, verifies, and lets them in.
Replies in minutes, screens against your written criteria, verifies identity, and releases a time-boxed door code for a self-guided tour.
Picks up at 9pm.
Lease questions, policy questions, payment questions — answered with the property and the lease already in context.
Triages before she dispatches.
Diagnoses first, coaches the easy fixes, and sizes the rest honestly against your vendors and limits.
Runs the money workflows.
Reminders, receipts, matching, the collections sequence on schedule, and the attorney handoff when it escalates.
Starts the next lease early.
Outreach, notices, inspections, turns, and relisting run from one timeline instead of a calendar reminder.
Sends the right help.
Your preferred vendor, a Taskrabbit or local generalist, or a licensed trade — priced, approved, briefed, and followed up to sign-off.
Proves the work is done.
Evidence, cost, provider, authorization, and the resident’s confirmation filed against the unit as the work happens.
Flagship · Self-guided tours
She verifies them, lets them in,
and stays with them.
Renters now arrive having already decided. The typical renter takes a single in-person tour, and the share taking five or more has halved since 2018. The tour is no longer where you sell them — it is where you confirm or lose them. Penny makes sure it can happen the hour they are ready, not the next time someone is free to drive over.
- 01Verify once, at booking
Government ID, a live selfie matched against it, phone, and a card on file. A minute or two, done before they ever get a time slot.
- 02Confirm again at the door
A fresh selfie, the same device, a location check, and the serial printed on the lock itself — so a code is only ever released to someone actually standing at that unit.
- 03Let them in, briefly
A code scoped to one unit and one window. It stops working when the window closes, and every door event is timestamped against the property.
- 04Stay with them inside
Penny answers from the actual unit record while they stand in it: what conveys, what parking costs, what total move-in looks like, whether the bed fits that wall — and hands them the application the moment they ask for it.
Flagship · Repair triage
The best repair ticket
is the one never created.
Most platforms measure how fast a work order gets routed. Penny is measured on whether it needed to exist. She diagnoses before she dispatches, and a real share of requests end without anyone rolling a truck.
- 01Diagnose
She checks what the property has done before, asks two questions, and walks the resident to the breaker panel.
- 02Right-size
If someone is needed, she routes by skill level: a Taskrabbit or local generalist for simple work, a licensed trade professional only when the job requires one.
- 03Close
Price approval, access, resident updates, and the invoice stay in one thread until evidence and the resident confirm the work is done.
Both sides of the lease
One operator.
Two people served.
What a resident gets
- A real answer at 9pm, not a ticket number
- A verified self-guided tour on their schedule, not yours
- Repairs that get diagnosed before anyone books a truck
- One thread that keeps them posted without chasing
- Rent split into scheduled payments through Klarna or Afterpay
- A Taskrabbit concierge for moving, mounting, and assembly
What the owner gets
- The repetitive volume absorbed before it reaches a person
- Only the decisions that genuinely need judgment
- Your policy applied the same way on every door and every shift
- The right local help sent, priced, and chased to verified completion
- A complete record behind every decision, written as it happened
- Fair housing safeguards on every applicant and resident decision
Owner-governed
Autonomous as you want. Restricted where it counts.
Penny can run a workflow end to end without anyone touching it, or stop and ask at every step. That is a setting, not a personality. You decide what she does alone, what needs a person, what dollar figure changes the answer, and who hears about it — and where identity checks and housing decisions are involved, the limits are not optional.
Read the safeguards- 01You set the ceiling.Spending limits, response standards, approval owners, and what she may never do without a person. Pricing, applicant decisions, material spending, and legal action stay yours.
- 02Fair housing is not optional.Protected characteristics never drive a housing decision, and consequential calls route to an authorized human.
- 03Autonomy is a dial.Run a workflow end to end untouched, or stop and ask at every step. Different thresholds per workflow if you want them.
- 04Everything is on the record.The information used, the policy version applied, the recommendation, the approver, and the final action.
- 05There is always a human path.Nobody is required to own a smartphone, hold a credit card, or submit to a face scan to see a unit. An accompanied tour is always available on request, and asking for one is never held against an applicant.
Early access
Hand her the work you keep doing twice.
Tell us which loop eats the most hours — the after-hours calls, the showings, the repair chasing, the collections follow-up — and we will show you what Penny takes off the board first.