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Grow your doors. Not your payroll.
Penny takes the calls, work orders, showings, collections and owner reporting across every client’s buildings, inside each owner’s rules. Your team keeps the relationships. Scroll and watch the whole book clear.
One inbox for every client. Answered.
Penny answers residents, applicants, vendors and owners across your whole book, around the clock, using each property’s own records and rules.
Work orders triaged before your team sees them.
Penny diagnoses, guides simple fixes and dispatches each owner’s preferred vendors. On Concierge, we source vendors wherever your owners have none.
Proof your owners can see.
Photos, cost and resident sign-off on every job, ready to share with the owner.
Every owner’s limits, applied automatically.
Set approval thresholds per owner. Penny acts inside them and sends the rest to the owner or your team, quotes side by side.
Rent collected. Owners paid out.
Collections run on schedule for every client, and the books reconcile per property so statements go out on time.
Delinquency handled the same way, every time.
Penny follows each client’s collection policy and keeps the notice record. A final notice always waits for an authorized person on your team.
After-hours inquiries become booked tours.
Penny answers every lead in minutes, verifies the prospect and books the tour, even when your office is closed.
Vacancies filled across the book.
Screening on each owner’s written criteria, leases e-signed, move-ins scheduled in the resident app.
Your book is handled. Your team stays on the owners.
Concierge at $100 per door adds a dedicated concierge who knows your clients’ buildings, plus vendor sourcing wherever you have gaps. Running your own vendor network? Autopilot is $50.
More doors per person. The same great service.
A fixed cost per door, so every new client you sign grows your margin.
What owners like you ask first.
Does this replace my team?
No. Penny takes the repetitive work so your people can focus on owners, growth and the judgment calls.
Can each owner have different rules?
Yes. Spend limits, approvers, vendors and collection policies are set per owner and per property.
Can I keep my vendor network?
Yes. Your vendors on either plan. On Concierge, we fill the gaps where you don’t have coverage.
What about fair housing?
Every applicant is screened on the owner’s written criteria, and every decision is logged. See how we handle fair housing.
Pay for the work. Not the payroll.
One flat price per door. Concierge gives your book a dedicated concierge and vendor coverage in every market you take on.
Penny runs routine operations with your vendors, inside the spend limits, approvals and escalation rules you set.
Request accessOur most hands-off plan. Penny keeps the routine work moving while a dedicated concierge handles day-to-day coordination, vendor gaps and the moments that need a person.
Request access| What’s included | Autopilot | Concierge |
|---|---|---|
| Residents & leasing | ||
| Calls, texts and email answered 24/7 by Penny | Included | Included |
| Listings built from a 5-minute LiDAR scan | Included | Included |
| Showings scheduled, prospects verified | Included | Included |
| Applications, screening and e-signed leases | Included | Included |
| Maintenance | ||
| Repair triage and guided fixes | Included | Included |
| Dispatch and coordination with your own vendors | Included | Included |
| Taskrabbit for simple jobs, Showami agents for showings | Included | Included |
| We source the most time- and cost-efficient local vendors | Not included | Included |
| Work verified with photos and resident sign-off | Included | Included |
| Money | ||
| Rent collection, reminders and autopay | Included | Included |
| Bookkeeping with bank feeds | Included | Included |
| Renewals and turn timelines | Included | Included |
| Human backup | ||
| A dedicated concierge who knows your buildings | Not included | Included |
| Escalations and sensitive conversations handled by a person | Not included | Included |
| Eviction and legal coordination with local counsel | Not included | Included |
The monthly plan covers Rentonomy management. Repairs and provider labor are separate and approved by you before scheduling; leasing charges, Showami, Taskrabbit, legal costs and other third-party services are separate where used. Full pricing details
Add doors, not headcount. Hand it to Penny.
Tell us about your properties. We’ll show you what Penny would clear first.
Have 50+ units? Our team will prioritize scheduling after your inquiry is received.
Not quite you? See Independent owners · Funds & portfolio owners, or how Rentonomy works.